Client · AI layer, automation & data
Litomatic — a WhatsApp order desk and live sales data.
Litomatic is an LED lighting manufacturer in Udaipur (brands Select, Crest and Spello) that sells through 300+ dealers. Indic Labs built the AI and automation layer around the way they already sell — on WhatsApp and in Excel — plus a nightly sales dashboard, a website speed and SEO overhaul, and a brand film.
Last updated · Indic Labs team
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65%of 2,500 real WhatsApp order lines booked with no human
99.5%correct fixture on resolved desk-typed order rows
1.2s → 0.1sserver response on litomatic.com
3.4 → 1.9 MBshop page weight
The challenge
Dealers send orders as free-text WhatsApp messages with nicknames, abbreviations and typos. Staff had to read each one, find the right SKU among thousands, apply the dealer's discount and retype it into Excel.
What we built
- WhatsApp Order Desk: reads dealers' free-text orders, matches them to a 5,847-SKU catalogue, applies each dealer's discount and prepares production papers and proforma bills
- Asks a numbered question when unsure and refuses three risky order types
- Excel agent that writes confirmed orders into the live order list the office already uses
- Sales dashboard covering 167 distributors × 12 months × 5 zones, rebuilt every night, with five drill-down views
- Website speed & SEO overhaul: custom WordPress plugins, structured data, unique titles for all 128 products, 799 missing image descriptions added, an AI-search fact sheet
- Brand film and an AI-assisted social post pipeline
Technology
- Stack
- Python · SQLite · Oracle Cloud · Google Sheets · Apps Script · Looker Studio · WordPress · WooCommerce · LiteSpeed · Remotion · Blender
- Integrations
- WhatsApp Cloud API · Excel · Google Sheets · WooCommerce